TERMS OF SERVICE

These Terms of Service govern your use of the HESS online store (shop.hess.kr), operated by the wave company ("Company"). By using this site, you agree to these terms.

1. Company Information

the wave company / CEO: Yukyeong Jeong / Business Registration No. 413-04-40720 / E-commerce Registration No. 2023-Seoul Jongno-1317 / Address: 4F, 48, Bogwang-ro 59-gil, Yongsan-gu, Seoul, Republic of Korea / Tel: +82-502-194-2017 / Email: [email protected]

2. Orders & Contract

A purchase contract is formed when the Company confirms your order. Product availability, specifications, and prices may change; any changes will be announced on the site. For pre-order or made-to-order items, the shipping schedule noted on the product page applies.

3. Payment

Payments are processed securely through our payment service provider. Prices shown in KRW include VAT. The Company does not store your card details.

4. Shipping

The Company takes the necessary steps to ship goods within 7 days of the order unless otherwise stated. International delivery times vary by destination and carrier. Import duties and taxes, where applicable, are the responsibility of the recipient unless stated otherwise.

5. Returns & Cancellation

You may request a return or exchange within 7 days of receiving the goods. Returns may be refused where goods have been damaged or used by the customer (except for packaging opened to inspect the goods), where their value has significantly decreased, or for made-to-order items where this was notified in advance. Return shipping costs are borne by the customer for change-of-mind returns and by the Company for defective or incorrectly delivered items.

6. Refunds

Refunds are issued within 3 business days of the Company receiving the returned goods, using the original payment method.

7. Governing Law

These terms are governed by the laws of the Republic of Korea. Disputes shall be subject to the jurisdiction of the competent courts under the Civil Procedure Act of Korea.

Effective date: 22 September 2026.

PRIVACY POLICY

the wave company ("Company") complies with applicable privacy laws, including the Personal Information Protection Act of Korea, and processes your personal information as follows.

1. Information We Collect

Account: email, password, name, phone number. Orders: purchaser/recipient name, contact details, shipping address, payment-related information (payment credentials are processed by our payment provider; we do not store card numbers). Automatically collected: service usage records, access logs, cookies.

2. Purpose of Use

Account management, order fulfilment (confirmation, shipping, payment, refunds), customer support, and compliance with legal obligations.

3. Retention

Personal information is deleted without delay once its purpose is fulfilled or upon account deletion, except where retention is required by law: records of contracts and withdrawal of offers — 5 years; records of payments and supply of goods — 5 years; records of consumer complaints or dispute resolution — 3 years; website access logs — 3 months.

4. Third Parties & Processors

We do not sell or share your personal information with third parties except with your consent or as required by law. Processing is entrusted to: Toss Payments Co., Ltd. (payment processing), contracted courier services (delivery), and Shopify Inc. / Cloudflare Inc. (service infrastructure, located overseas).

5. Your Rights

You may access, correct, delete, or request suspension of processing of your personal information at any time via your account page or by contacting our privacy officer.

6. Security

We apply technical and organisational safeguards including password encryption, HTTPS transport encryption, and access controls.

7. Privacy Officer

Yukyeong Jeong / [email protected] / +82-502-194-2017

Effective date: 22 September 2026. Changes to this policy will be announced at least 7 days before taking effect.